If you own or support equipment from Zyteq, or from one of our dealers, we may be able to provide a training session to help you with the use of the equipment.
Training sessions are generally held at no cost, at your facility, when a representative is in your region. Sessions may be held for small groups or sometimes larger group meetings are arranged at a central location for people with a common interest.
The most appropriate format for training may depend on the individual situation, the travel schedule of Zyteq representatives, and the item of equipment or software which will be the focus of the training. Some products do not warrant specific visits for training purposes. We can most likely provide step-by-step support over the phone. Additional documentation and instructions may be supplied to you in these cases.
Training sessions are not designed to be a substitute for therapy input. Training is primarily provided to the support people in order that they can in turn support and train the end device user. It is anticipated that the support people attending a training session will be the therapists, parents, carers, education staff and others involved on a day-to-day basis with helping the end user to manage their equipment. The user of the equipment may or may not be present depending on the situation.
Typical training sessions may be as follows:
Macaw
- training on the Macaw is relatively common as it is a device with many possibilities, numerous applications, and a variety of features so we are happy to provide assistance. introductory training on programming, overlay design, basic maintenance and how to introduce the device successfully 'where to next?'
- Training for support people who feel they need to get more out of their Macaw or move on to a more complex level to match or develop the user's skills. application ideas. These are sessions where ideas for functional, educational and training applications are presented and discussed.
LightWRITER
Training on the LightWRITER is relatively uncommon as it is a device which is straightforward in it's function and generally requires only a thorough reading of the manual supplied to increase familiarity with its set-ups and operations. LightWRITER Training Days have been held for groups of LightWRITER users during which a range of topics has been covered including programming memories, changing set-ups, available accessories, strategies for accommodating changing needs, troubleshooting and maintenance. Generally the LightWRITER users have been able to share tips and ideas which they have picked up during their day-to-day use of the device.
Polyana
Training on the Polyana is perhaps in a similar category to the LightWRITER. The Polyana however has some additional computer functions in addition to its communication facility. Training may be needed to assist with use of all the Polyana's features, however training would not be provided on the Microsoft products supplied with the unit. If additional assistance is required for this type of training we may be able to the refer you to a fee-for-service trainer.
Optimist
Some training on the Optimist may be required however as it is simply a computer with software supplied, training would be limited to hardware setup and getting started with software from Zyteq.
Other equipment and software in some instances training has been requested for support with products such as the Page Turner, Prog and other equipment items. In such instances it will be necessary to determine the nature of the support required. If the assistance required is deemed to be that of the role of a qualified therapist or trained technical person then appropriate referrals will be necessary.