support

This Page contains general assistance relating to all devices.

The SUPPORT MENU link takes you to specific help on the equipment listed. Go to these pages for help with COMMON OPERATIONS and TROUBLE-SHOOTING. NOTE: it may be the case that something you think is a fault is in fact a function of the equipment which has been inadvertently activated. If the unit is essentially working, please check the RESETS to default settings first.

BEFORE YOU RING

You are always welcome to ring for assistance, but please have the device in front of you and have the serial number accessible before ringing.

1. I have a device and it is behaving unexpectedly

Please choose the device from the support menu and try the most common strategies. A high proportion of apparent operational 'problems' are due to settings being activated inadvertently. A quick fix can often be to reset the unit to FACTORY DEFAULT settings, however we then don't know the nature of the problem in this instance but it will be clear it was a setting rather than a 'fault' and the unit will be back in use.

2. I don't know how to perform an action on the device I am setting up

Have you checked the manual? Still no luck. Try the regular solutions to common actions by selecting the relevant device from the support menu. Do please ring though as frequently once you know the name of the operation we can then set you on the right path using your manual.

3. The device I have seems to need repair

Please check section 1. here for trouble-shooting strategies you may be able to carry out first. Please telephone to discuss the device and the problem before sending it to be repaired. Devices sent for technical work where ' no fault is found' are still charged for costs incurred. Please do not attempt 'home repairs' nor use unauthorised repairers. Click on the REPAIR menu link at the top of this page for instructions. If it is obvious a device requires repair, for example if some part of the device is clearly broken or damaged, then please follow the procedure for returning devices for repair.

4. What is the best care and maintenance for my device ?

Each type of system is different so please choose your device from the support menu for the recommended care and maintenance routines. Proper care and maintenance can prevent the need for some repairs. Rechargeable batteries will always need replacing but you can maximise the battery life by good maintenance.